Who we work with
Four kinds of relationship, each with different terms and different accountability.
Hospitals and clinics in Istanbul
JCI-accredited hospitals for surgery under general anaesthetic, and licensed clinics for dental, hair and non-surgical treatment. These are commercial relationships: we pay them for treating our patients, at rates agreed in advance, and we remain accountable to the patient for the selection.
Individual surgeons and dentists
Clinicians are selected on registration, specialist training and volume in the specific procedure, and allocated cases by the medical board rather than by rota. Several procedures — Afro-textured hair transplant, bariatric revision, breast implant revision — go only to clinicians who perform them regularly.
Referring professionals
Doctors, dentists, trichologists and dietitians who refer patients to us. These relationships are informational rather than commercial: we do not pay for referrals, and we explain why below.
Service partners
Hotels, transfer operators, interpreters and laboratories. Chosen against the same practical criteria set out on our partner hotels and VIP transfer pages, and replaceable when standards slip.
What we expect of partners
A short list, applied consistently. Partners who cannot meet it do not stay partners.
Clinical partners
- Current Ministry of Health registration, and specialist society membership where one exists for the specialty.
- The named clinician performs the parts that determine the result. For hair transplants that means designing the hairline and opening the channels personally.
- Willingness to decline a case. A partner who accepts everything we send is not exercising judgement.
- Volume in the specific procedure, declared honestly and checkable.
- Full documentation for every patient: operation note, discharge summary, histology where tissue is removed, implant passport where a device is placed.
- Availability for aftercare — reviewing patient photographs at three, six and twelve months rather than treating discharge as the end.
- Transparency about complications, including ones that resolve. A partner who reports none is not reporting.
Facility partners
- Appropriate licensing and, for general anaesthetic surgery, JCI accreditation with intensive care on site.
- A consultant anaesthetist present throughout, not supervising remotely.
- Capacity to accommodate a companion, because we include a twin room and expect it to exist.
- Willingness to be named to patients before they pay, with licence details supplied.
How referrals work
If you refer a patient to us, here is exactly what happens — and what you get back.
- You refer: send the patient to us, or send us the case with their consent. Either works, and we will tell you which is simpler for your situation.
- We assess: the case goes through the same clinical review as any other. A surgeon or dentist examines the photographs, imaging or bloods before any quote exists.
- We may decline: if we think the treatment is wrong, or something treatable is causing the problem, we tell the patient and we tell you. We do not accept a case because it came from a referrer.
- The patient decides: there is no pressure applied, no time-limited discount and no obligation created by the referral.
- You are kept informed, with consent: if the patient agrees, we tell you what was planned, what was done and how it went. Where they do not consent, we tell you nothing, which is the correct order of priorities.
- Records go to you: with the patient's consent, the operation note and discharge summary are sent to the referring clinician as well as to the patient.
- Aftercare: if a patient needs to be seen locally, we will liaise with you directly rather than leaving the patient to explain a procedure they do not fully understand.
What we do not do
- Pay you. No commission, no fee per patient, no revenue share.
- Give the patient a discount in exchange for the referral.
- Use your name in our marketing without written permission.
- Share patient information with you without their explicit consent.
Arrangements we decline
These are common in medical travel and we do not take part in them. Saying so is more useful than listing the ones we do.
Per-patient commission
We do not pay for referrals and we do not accept commission from clinics. The reason is structural rather than moral: an intermediary paid per booking has a financial reason to accept patients who should be declined, and to send them to whichever clinic pays most rather than the surgeon best suited to the case. Most of the harm in this sector traces back to that single arrangement.
Manufacturer sponsorship
We do not accept payment from implant, graft or product manufacturers. It is why our pages name several implant brands rather than recommending one, and why the dental pages set out when E-max is better than zirconia rather than defaulting to whichever we buy most of.
Lead-buying and cold outreach
We do not buy patient contact lists, and we do not initiate contact by direct message offering treatment. A patient who has not asked to hear from us is not a lead.
Exclusivity that overrides clinical choice
We decline arrangements requiring us to send a minimum volume to one facility or clinician. Volume commitments and clinical allocation cannot coexist honestly — the moment a target exists, the medical board's authority to send a case elsewhere becomes theoretical.
Influencer and affiliate arrangements
We do not provide free or discounted treatment in exchange for content, and we do not run affiliate schemes paying per booking. Treatment given in exchange for promotion is not a patient relationship, and a review produced under that arrangement tells a reader nothing.
Partnerships: frequently asked questions
No — no commission, no fee per patient, no revenue share. An intermediary paid per booking has a financial reason to accept patients who should be declined and to send them where the payment is highest. We decline that arrangement in both directions.
By the patient, within the package price. We pay the hospitals and clinicians for treating our patients at rates agreed in advance, and our margin is the same whichever surgeon we refer a case to.
Send the patient to us, or send us the case with their consent. It goes through the same clinical review as any other, we may decline it, and with the patient's consent we send you the operation note and discharge summary afterwards.
No. Pricing does not vary by referral source, which is the same reason we do not pay referrers — a price that moves for commercial reasons is a price you cannot trust.
Contact us with your licensing, accreditation, the specialties you cover and procedure volumes. We will want to know who performs which parts of each procedure, how you document cases, and how you handle complications.
Registration and specialist training, the named clinician performing the parts that determine the result, honest volume figures, full documentation, availability for twelve months of aftercare, transparency about complications — and a willingness to decline cases we send.
Not on treatment-for-content arrangements, and not through affiliate schemes paying per booking. Treatment given in exchange for promotion is not a patient relationship, and a review produced that way tells readers nothing useful.
No. It is why our pages name several brands rather than one, and why we set out when a different material is the better choice rather than defaulting to whichever we buy most of.
Not one requiring minimum volumes to a particular facility or clinician. The moment a volume target exists, the medical board's authority to send a case elsewhere becomes theoretical, and that authority is the point.
Only with their explicit consent, and then fully — operation note, discharge summary and aftercare correspondence. Without their consent we tell you nothing, which is the correct order of priorities even when it is awkward.
Contact us and we will liaise with you directly, clinician to clinician, rather than leaving the patient to relay a procedure they do not fully understand. We will send whatever records you need.
In a factual reference, yes. In advertising or in a way implying endorsement, you need written permission. Our corporate identity page sets out the rules.
